Terms and Conditions: 

Welcome to Old Trunk! We are pleased to provide you with our premium quality wooden products. Before using our website and making a purchase, we kindly request you to carefully read and understand the following Terms and Conditions:

1. Acceptance of Terms: By accessing and using our website, you agree to be bound by these Terms and Conditions, along with any other applicable laws and regulations. If you do not agree with any part of these terms, please refrain from using our website.

2. Product Information: We take great care in providing accurate product descriptions, including dimensions, materials, and images. However, please note that due to the nature of wood and handcrafted products, there may be slight variations in color, grain pattern, and overall appearance. These variations should not be considered defects.

3. Order Placement: When placing an order with us, you confirm that all information provided is accurate, complete, and up to date. We reserve the right to cancel or refuse any order at our discretion.

4. Payment: We accept various payment methods, including credit cards, debit cards, and online payment gateways. All payments are processed securely, and your financial information is kept confidential. Prices displayed on our website are in the currency specified and do not include any applicable taxes or shipping fees.

5. Shipping and Delivery: We strive to process and ship orders promptly. However, please note that shipping times may vary depending on your location and other factors beyond our control. We are not responsible for any delays or additional charges incurred during transit or due to customs regulations.

6. Return and Refund Policy: We offer a 7-day return period for all our products from the date of delivery. If you are not satisfied with your purchase, please contact us via email or our customer care number to initiate the return process. Please note that returned products must be in their original condition and packaging. Once we receive the returned product, we will process the refund within a reasonable timeframe.

7. Intellectual Property: All content and materials displayed on our website, including logos, images, designs, and text, are the property of Old Trunk and protected by intellectual property laws. You are not permitted to use, reproduce, or distribute any of our content without prior written consent.

8. Limitation of Liability: Old Trunk shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our products or website.

9. Governing Law: These Terms and Conditions shall be governed by and interpreted in accordance with the laws of [Your Country/State], without regard to its conflict of laws principles.

10. Contact Us: If you have any questions or concerns regarding these Terms and Conditions, please contact us via email or our customer care number provided on our website.


Privacy Policy:

At Old Trunk, we value your privacy and are committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, and safeguard your data. By using our website and providing your personal information, you consent to the practices described in this Privacy Policy.

1. Information Collection: We collect personal information, such as your name, contact details, and payment information, when you place an order or register an account on our website. We also collect non-personal information, such as your IP address, browser type, and browsing patterns, to enhance your user experience and improve our services.

2. Information Use: We use your personal information to process your orders, communicate with you about your purchases, and provide customer support. Additionally, we may use your information to send you promotional offers and updates, but you can opt out of such communications at any time.

3. Information Sharing: We may share your personal information with trusted third parties who assist us in operating our website, conducting business, or providing services to you. However, we do not sell, trade, or rent your personal information to third parties for marketing purposes.

4. Data Security: We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

5. Cookies: We use cookies and similar technologies to enhance your browsing experience and collect information about how you use our website. You have the option to disable cookies through your browser settings, but this may limit certain features and functionality.

6. Changes to the Privacy Policy: We reserve the right to modify or update this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We recommend checking this page periodically for any updates.


Return and Refund Policy:

We want you to be completely satisfied with your purchase from Old Trunk. If for any reason you need to return a product or request a refund, please review the following Return & Refund Policy:

1. Return Eligibility: You may return a product within 7 days from the date of delivery. To be eligible for a return, the product must be unused, undamaged, and in its original packaging. Please note that customized or personalized products are non-returnable.

2. Return Process: To initiate a return, please contact us via email or our customer care number provided on our website. Our team will guide you through the return process and provide you with the necessary instructions. Please ensure that you carefully pack the product to prevent any damage during transit.

3. Refund Processing: Once we receive the returned product and verify its condition, we will process the refund within a reasonable timeframe. For COD orders, the refund will be issued using the agreed-upon method, such as bank transfer. Please note that shipping charges and any applicable taxes or duties are non-refundable.

4. Customer Support: If you have any questions or concerns regarding returns or refunds, please contact our customer support team. We are available to assist you and provide any necessary information.

Please note that these policies are subject to change without prior notice. We recommend reviewing them periodically to stay informed.


Shipping Information: 

We offer convenient shipping options for both domestic and international orders. Please read the following information to understand our shipping process and estimated delivery timeframes.

1. Domestic Shipping (Within India):

Delivery Timeframe: We strive to deliver your orders within 3-8 business days from the date of dispatch. Please note that the delivery time may vary depending on your location and any unforeseen circumstances beyond our control.

Free Shipping: We are pleased to offer free shipping on all domestic orders. There are no additional charges for shipping within [Your Country]. However, please note that any applicable taxes or duties are the responsibility of the customer.

2. International Shipping:

Delivery Timeframe: For international orders, we ship from India using a reliable online shipping platform to ensure secure and timely delivery. The estimated delivery timeframe for international orders varies depending on the destination country and customs clearance procedures. Typically, international deliveries may take between 10-20 business days. However, please note that customs processing times and any potential delays are beyond our control.

Shipping Charges: International shipping charges will be calculated based on the destination country, package weight, and dimensions. During the checkout process, you will be provided with the shipping cost for your specific order. Please note that any applicable taxes, customs duties, or import fees imposed by the destination country are the responsibility of the customer.

3. Order Tracking: Once your order is shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your shipment through our designated shipping platform's website. Tracking information allows you to stay updated on the whereabouts of your package until it reaches your specified delivery address.

4. Customs and Duties: For international orders, please be aware that customs regulations and duties may apply. These charges vary by country and are the responsibility of the customer. We recommend contacting your local customs office or reviewing the customs guidelines of your country to understand any applicable duties or import restrictions.

5. Shipping Restrictions: While we strive to deliver our products to customers worldwide, there may be certain countries or regions with shipping restrictions or limitations. In such cases, we will notify you and provide assistance regarding alternative shipping options if available.

6. Address Accuracy: Please ensure that you provide accurate and complete shipping address information during checkout. We are not responsible for any delays or non-delivery caused by incorrect or incomplete address details.


If you have any further questions or require additional information regarding our shipping process, please contact our customer support team. We are here to assist you and provide the necessary guidance for a smooth and satisfactory shopping experience.